Terms of Service

1. No Refunds on Digital Products & Information Services

Due to the nature of our business, all digital products, educational materials, and informational content provided by Smooth Operator Solutions, LLC are non-refundable and non-returnable. Once purchased, these materials are instantly accessible, and therefore, we cannot issue refunds under any circumstances.

2. Consulting & Growth Incubator Program Commitment

Our Consulting and Growth Incubator programs require a minimum 3-month commitment, which is typically paid in full at the time of enrollment. This commitment is essential to ensure participants receive the full benefits of the program and that we can maintain a high-quality learning environment.

If you opt for a payment plan, you are still obligated to complete the 3-month commitment.If you choose to cancel before completing the full term, you will still be responsible for fulfilling any remaining balance due under the payment plan.If a payment fails your access will be immediately revoked, and no refunds will be provided

3. Cancellation Policy

Prepaid Memberships: No refunds will be issued for early cancellation.Payment Plans: If a participant on a payment plan cancels before the 3-month term is complete, their access will be revoked, and they will be required to pay any remaining balance.Chargebacks & Disputes: Any attempt to dispute charges or request a chargeback through a payment provider will be considered a violation of our terms and may result in legal action.

4. Defamation & False Claims Clause

By purchasing any product or service from Smooth Operator Solutions, LLC, you agree not to make any false, misleading, defamatory, or disparaging statements about the company, its programs, or its representatives in any public or private forum, including but not limited to social media, online reviews, forums, or private messaging platforms.

Any intentional or reckless false claims, defamatory remarks, or disparaging public statements that damage the reputation, credibility, or business interests of Smooth Operator Solutions, LLC will be subject to legal action.In the event of defamation, slander, libel, or false claims, the responsible party agrees to pay liquidated damages of no less than $1,000,000 (one million U.S. dollars), plus any additional legal fees, court costs, and punitive damages as determined by a court of law.Smooth Operator Solutions, LLC reserves the right to seek injunctive relief, forcing the removal of any defamatory content and preventing further statements.By proceeding with a purchase, you acknowledge and agree to these terms.

5. Exceptional Circumstances

Refunds may only be considered in cases of:

Fraudulent transactions (evidence must be provided).Duplicate purchases (accidental double charges).

All refund requests must be submitted in writing to [email protected] and will be reviewed on a case-by-case basis.

6. Student Responsibility & Accountability 

By enrolling in any Smooth Operator Solutions program, students acknowledge and agree that they are solely responsible for scheduling their coaching calls, completing assigned coursework, and taking the necessary actions to implement the strategies and guidance provided.

• Scheduling Calls: It is the student’s responsibility to book and attend all coaching calls within the timeframe of their membership. Failure to schedule or attend calls does not constitute grounds for a refund, credit, or program extension.

• Active Participation: Smooth Operator Solutions provides the tools, guidance, and resources, but the student must take the initiative to apply them. Lack of engagement, failure to follow instructions, or failure to complete assigned work does not entitle the student to any refund or compensation.

• Non-Responsiveness: If a student fails to schedule, respond to communications, or engage in the program, they forfeit any claim to a refund, rescheduling, or program credit. Smooth Operator Solutions is not liable for a student’s failure to take action.

• No Refunds for Lack of Action: Refunds will not be issued for failure to use the services provided, failure to schedule calls, or failure to implement the teachings.

By enrolling in the program, students agree to take full ownership of their progress and participation.

6. Contact Us

For any questions regarding this policy, please reach out to our customer support at [email protected] before making a purchase.