Terms of Service

Welcome to Smooth Operator Solutions! These Terms of Service (the 'Agreement') govern your use of our consulting services, programs, and online content. By purchasing, accessing, or using any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these terms. If you do not agree with these terms, you must immediately cease use of our services. These Terms contain legally binding obligations that may affect your rights, including waivers of certain rights to claims, limitations of liability, and indemnification requirements.

1. Services Provided

Smooth Operator Solutions offers consulting and DFY services for online business growth, including but not limited to marketing strategy, sales optimization, and product development.

By enrolling in any of our programs, including but not limited to the Inner Circle and Growth Incubator, you agree to actively participate by scheduling calls, providing feedback, and implementing strategies. Deliverables for our primary programs are listed below

Growth Incubator (3 Months)

• (Twelve) 1 Hour Weekly CallsPersonal Numbers (Zack + Isaiah)

• 100+ in Depth Copy Paste SOPs

• 70+ Course Modules

• Copy Paste Airtable Setup

• Copy Paste Zapier & Make.com Automations

• GoHighLevel Snapshot + Subaccount (Usually $500+/m)

• Access to VIP EPD Application (Private Payment Processor) 

• Access to Talent Solutions (Sales Reps, Editors, And Va’s)

• SocialClimb HSV (Automated Inbound Leads)

CLT Scale (3 Months)

Paid Advertising (Google Ads Can Be Added in For an Additional Fee)

• Done-for-you creatives, copy, and offer suggestions.

• Tracking, conversions, and pixel setup

• Minimum of 3 optimizations a week in your ad account

• Funnel strategy developed


  AI Sales Team Agents

• Script Creation

• AI Voice Agent Configuration and Phone System Integration

• AI Knowledge Base Creation 

• Optimization as needed

• AI DM Script Optimized

• SocialClimb Instagram Hyperstoryviewing Agent

Backend System Setup

• Lead Capture System Setup

• Custom Snapshot Deployment

• One Subaccount Created ($49/m to continue using after the agreement is terminated)

• AI Driven Review System

2. Client Responsibilities

As a client, you are fully responsible for taking timely and proactive action to ensure successful collaboration and delivery of services. This includes scheduling coaching calls, completing assignments, and implementing the strategies provided. You must grant reasonable access to required digital assets, including but not limited to Meta Business Manager, social media accounts, and any other relevant platforms necessary for service delivery.

You are also expected to provide:

• All relevant login credentials and links to assets,

• Raw video/image content for ad creation,

• A fully completed client onboarding form,

• Completion of the onboarding call

•  Active and prompt communication with our team through Slack, including for approvals and reviews.

• Payments whenever due. If a payment fails, you must provide updated payment details within 24 hours, or services will be paused immediately.

All communication must occur exclusively through your designated Slack channel. Private messaging (e.g., via text, DMs, or direct messages to team members) is strictly prohibited and any miscommunication due to off-platform communication will not be attributed to Wojo Media.

Failure to schedule calls, provide the required materials, or engage in the program in a timely and responsive manner does not entitle you to any refunds, rescheduling, or program credit. Non-responsiveness or lack of participation will not be considered grounds for refund or dispute resolution.

3. Payments and Fees

All payments are due as outlined in the contract, including any setup fees, monthly retainers, and commissions on gross sales.

Our programs typically require a minimum 3-month commitment, which is typically paid in full at the time of enrollment. This commitment is essential to ensure participants receive the full benefits of the program and that we can maintain a high-quality learning environment.If you opt for a payment plan or financing options, you are still obligated to complete the 3-month commitment. If you choose to cancel before completing the full term, you will still be responsible for fulfilling any remaining balance due under the payment plan.

If a payment fails your access will be immediately revoked, and no refunds will be provided.

Payments must be made via ACH, wire transfer, or another mutually agreed-upon method within three (3) business days of invoice receipt.Failure to make payments may result in service termination and legal action to collect any outstanding balances.

We DO NOT cover administrative fees including but not limited to GoHighLevel credits, ad spend, software subscriptions, etc. These are expected to be paid in order for us to deliver the service.

4. What We Cannot Guarantee/Control

Advertising Platform Compliance. There Are Rare Occurrences Where Ad Accounts Will Get Disabled or Restricted. We Cannot Control Facebook's AI or Their Compliance Team. We Are Not in any way affiliated with Facebook. If Your Ad Account Is Shut Down or Disabled, We Will Request a Review For You and utilize resources to get you back up and running, But Facebook's Decision Is Not Influenced By Us and No Refunds Will Be Given If Your Facebook Ad Account Is Disabled or Restricted.

Due To Laws and Regulations, We CANNOT Guarantee Any Amount of Sales Or Return On Advertising Spend As That Is Illegal In E-commerce and Internet Marketing Laws

5. No Chargebacks or Payment Disputes

You agree that all payments made to Smooth Operator Solutions are final, non-disputable, and non-refundable. By purchasing a program, you expressly waive the right to dispute, chargeback, or reverse any payment through your bank, credit card company, PayPal, Stripe, or any other financial institution. 

Any attempt to file a chargeback or dispute a payment will result in an immediate breach of contract. In addition to legal action, the client agrees to pay an immediate liquidated damages fee of $10,000 per chargeback or dispute, plus recovery of the disputed amount, legal fees, and collection costs. This fee is in addition to any other damages Smooth Operator Solutions may seek.

All sales are final. Refunds will not be provided for digital products, services, or coaching programs.

If you terminate the agreement before the three-month commitment is completed, you are still obligated to pay the full amount agreed upon.

Our full refund policy can be found at smoothoperatorsolutions.com/refund-policy 

6. Intellectual Property

All intellectual property created by Smooth Operator Solutions remains our exclusive property unless otherwise agreed upon in writing. You retain ownership of your accounts, courses, and materials developed during our engagement.

Any attempt to steal, copy, distribute, or replicate our proprietary documents—including but not limited to Standard Operating Procedures (SOPs), flowcharts, processes, frameworks, or any confidential information—will result in immediate legal action.

We reserve the right to seek liquidated damages in an amount of $1,000,000 USD, or an amount determined based on actual financial harm, including but not limited to:

• All financial losses incurred due to unauthorized use,

• Punitive damages as determined by the court,

• Injunctive relief to prevent further use, and

• Full recovery of all legal fees and court costs.

Unauthorized use, reproduction, or sharing of our proprietary information is strictly prohibited will be prosecuted to the fullest extent of the law.

7. Confidentiality

We will maintain the confidentiality of any sensitive information provided by you, including passwords, financial data, and business strategies.

By engaging with Smooth Operator Solutions, you expressly agree and grant us the unrestricted right to use your name, business name, logo, testimonials, case studies, success stories, results, and earnings data in any and all marketing, promotional, and sales materials, including but not limited to:

• Website content

• Social media posts and advertisements

• Email campaigns

• Case studies and reports

• Sales presentations and webinars

• Digital and print media

Additionally, you grant Smooth Operator Solutions the right to use:

• Call recordings (including coaching calls, strategy calls, and sales calls) for training, marketing, or promotional purposes.

• Screenshots, video testimonials, and written feedback provided by you, your team, or any associated business representative.

• Your business results, revenue figures, and performance improvements achieved through our programs, services, or consulting.

By enrolling, you acknowledge and agree that:

• No additional consent will be required for us to use this information.

• You waive any right to compensation for the use of such materials.

• You cannot request removal of testimonials or success stories once published.

8. SMS Communication

Smooth Operators SMS Program:

- Upon opting in to our SMS service, you will receive program updates, coaching reminders, action items, and occasional promotional messages related to the Growth Incubator program.

- You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected] or text us at +1 (704) 323-5861

- Carriers are not liable for delayed or undelivered messages.

- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

- For privacy-related inquiries, please refer to our privacy policy:

smoothoperatorsolutions.co/privacy-policy

9. Indemnification

You agree to indemnify and hold Smooth Operator Solutions harmless from any claims, damages, or liabilities arising from your use of our services.

You acknowledge that results may vary and we do not guarantee specific financial outcomes.

10. Governing Law & Dispute Resolutions

This Agreement shall be governed by the laws of South Carolina, USA.

You agree to resolve all disputes exclusively through binding arbitration in South Carolina, except for claims involving intellectual property theft or defamation, which may be pursued in court.

You waive any right to participate in a class-action lawsuit or class-wide arbitration against Smooth Operator Solutions. If a dispute arises, the prevailing party shall be entitled to full recovery of attorney fees, court costs, arbitration costs, and all associated legal expenses.

11. Defamation & False Claims

You agree not to make false, misleading, defamatory, or disparaging statements about Smooth Operator Solutions, its services, or representatives. This includes but is not limited to statements made on:

• Social media platforms

• Online reviews and rating websites

• Public or private forums or blogs

• Any form of digital or print media

If any defamatory statements are made, we reserve the right to:

• Immediately terminate your access to our programs and services, without refund.

• Pursue legal action for damages, including but not limited to: A minimum liquidated damages claim of $1,000,000, Punitive damages as determined by the court, Injunctive relief to remove the defamatory content, Full recovery of legal fees, court costs, and associated expenses

You acknowledge that defamation, slander, or libel causes irreparable harm to our business and that we will enforce this provision to the fullest extent of the law.

12. Amendments & Terminations

Smooth Operator Solutions reserves the right to update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance.Either party may terminate this agreement with seven (7) days’ written notice. However, any outstanding payments must still be fulfilled.

13. Contact Us

For any questions regarding these Terms of Service, contact us at:

📧 Email: [email protected]

📍 Mailing Address: 312 Bulkhead Way, St 104 PO 220, Clover, SC